Refund policy

CANCELLATIONS-
Orders may be cancelled within 24 hours of being placed. After this 24-hour window, cancellation requests cannot be accepted as your order may already be under processing for dispatch.

To request a cancellation, please use the cancellation option available through your customer account or contact us at support@auremiaindia.com with your order number.

If an eligible prepaid order is cancelled, the refund will be issued to the original payment method. Please allow the applicable processing time for the amount to reflect in your account.

RETURNS AND REFUNDS-
We accept returns only for damaged, defective, or incorrect products.

To request a return, please contact us within 48 hours of delivery at support@auremiaindia.com with your order number, clear photos of the product, and a description of the issue.

Once approved, we will arrange a reverse pickup at no additional cost to you.

Please note that products must be unused and in their original packaging. We are unable to accept returns on opened skincare products for hygiene reasons.

Refunds are processed after product inspection and will be issued to the original payment method within 5–7 business days.